We help technology organizations run smarter – integrating leading service management, monitoring, and analytics platforms to provide preemptive controls, visibility, and automated remediation. Our approach ultimately delivers material improvements in system performance, user experience, and security across the enterprise cloud.
Key Solutions
Intelligent Ops Strategy and Planning
Application Performance Management Design and Implementation
Enterprise Service Management Strategy and Governance
ServiceNow ITSM / ITOM Implementations and Reboots
A Guide to Intelligent Operations
Read our eBook and learn about the challenge of monitoring today’s digital environment, the framework of effective intelligent operations, a maturity model for measuring your own status, and much more.
Business Outcomes
- Reduced mean-time-to-detect and repair
- Improved user and customer satisfaction
- Reduction in process variability and errors
- Improved compliance measurement and auditability
- Employees reassigned to other value work
Improving Performance of Shared Services
Improved mean time to resolve issues and fulfill requests, combined with lower resource desk hours.
Top Partners
AHEAD and AppDynamics partner to help clients gain essential visibility into infrastructure, develop performance baseline measurements and draw correlations between customer experience and applications.
AHEAD’s Enterprise Monitoring and Analytics practice – underpinned by industry leading platforms like BigPanda – provide the instrumentation and processes to baseline, analyze, present and alert on all measures of enterprise cloud performance.
Datadog aggregates metrics and events across the full DevOps stack, including cloud providers, automation tools, and monitoring and instrumentation.
AHEAD is an Elite Status Partner for both Sales and Service, thanks to our demonstrated success in selling and implementing the ServiceNow platform, and maintaining high customer satisfaction scores.
AHEAD’s experts help design the incident routing process and develop a mature vulnerability management process leveraging Splunk.
