Our managed services free your team to focus on more meaningful, high-impact work. We provide flexibility and scalability to meet unforeseen changes in your business, but also more predictable operating costs and reduced risks.
When you suddenly lose key staff or need to take on new and unfamiliar technology to stay competitive, we are ready to provide the technical support and training you need for fast, high-level performance. AHEAD managed services also support organizations through complex mergers, disentanglements, and consolidations.
Enterprise-Class Capabilities
AHEAD offers comprehensive Managed Services from full program management of the entire IT infrastructure and applications, to segmented solutions for infrastructure or security management only, depending on the specific need.
Customer Focus
AHEAD Managed Services is incredibly focused on customer satisfaction and continuous service improvement.
- Investment in people, technology, and compliance
- Alignment to the ITIL Framework
- Mature onboarding and support processes
- Service Account Management as a differentiator
88
NET PROMOTER SCORE
92%
MANAGED SERVICE CSAT
NPS is a customer loyalty metric that measures customers’ willingness to make a recommendation to their family, friends, or colleagues.
Compliance and Security
AHEAD Managed Services are ISO27001, SOC2 Type 2, PCI, and HIPAA Compliant
Comprehensive Monitoring Services
Our end-to-end monitoring services proactively monitor your systems’ health, allowing you to address minor issues before they escalate into larger ones that impact your business.
AHEAD gives you peace of mind, knowing your critical systems are being monitored 24x7x365 without any CAPEX costs or having to dedicate staff to maintaining a monitoring infrastructure.
Managed Storage Services
Along with our comprehensive monitoring services, we offer storage administration and support services.
Managed Network Services
The AHEAD Managed Services team provides flexible Network Managed Services solutions that monitor, administer, and manage varying aspects of customer network systems.
Managed Operating System Services
AHEAD Managed Services team provides Full Managed Services for a variety of x86 Operating System Environments.
Managed Converged Services
AHEAD’s Managed Services team of technical experts provides complete end-to-end management of your Converged Infrastructure Systems, along with optional services to further enable your team to achieve results that drive your business.
Managed Virtualization Services
AHEAD Managed Services team will comprehensively support the ongoing operation and administration of your Virtualization solution, and ensure that platform security patches and maintenance is up-to-date. With our team of experts, you maximize availability and performance of your most critical workloads.
Managed Security Operations Center (SOC)
The spectrum of possible threats continues to grow in both complexity and scale; the requirement to protect a company’s intellectual property (IP), reputation, and overall data are critical. With advanced monitoring practices, AHEAD’s Managed SOC Solution provides greater threat detection capabilities than is possible via traditional log aggregation and perimeter monitoring provided by typical MSSP approaches. AHEAD has integrated threat intelligence, security monitoring, incident response, and security analytics expertise to reflect the reality of detecting Advanced Persistent Threat (APT) style behavior on your network.
Behavioral Monitoring
Identify anomalous or suspicious behaviors in your environment.
SIEM
Log Management, Monitoring, and Archiving.
Intrusion Detection
Be alerted to suspicious activities with HIDS, NIDS, and Cloud IDS.
Asset Discovery
Know who and what is connected to your environment at all times.
Vulnerability Assessment
Find and remediate point in time vulnerabilities before an exploit or intrusion.
Our Managed SOC Solutions help businesses meet the growing demand for industry compliance while giving you flexible options, scalable growth, and predictable operating costs to improve the overall ORI on security solutions.
Our Managed Services Partners
As a Cisco Gold Partner, AHEAD maintains deep competencies in all Cisco product lines, including networking and security. We earned the Cisco Advanced Security Architecture Specialization in 2017, and have formed an entire practice supporting Cisco’s AppDynamics platform.
AHEAD is an Elite Status Partner for both Sales and Service, thanks to our demonstrated success in selling and implementing the ServiceNow platform, and maintaining high customer satisfaction scores.
